The four-day workweek experiment fallout

We've just finished our first month of a four-day workweek trial, and I'm seeing some worrying signs, our sales team is struggling to keep up with client demands on the reduced schedule, and our customer service ratings have taken a hit. I do not know if this is just a teething issue or a sign of a bigger problem. We have to decide whether to extend the trial or scrap it altogether, so I am wondering, how do you assess the impact of a reduced workweek on customer-facing teams, and what metrics do you use to make that decision?

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