Unilever SmartScore rollout fuels staff anxiety

SmartScore is flagging my daily logins and assigning a productivity rating in real time, which pops up on the team dashboard each morning. Colleagues are saying the algorithm doesn’t account for the cyclical peaks we hit during seasonal promotions, and several of us feel the metric is being used to justify upcoming role reductions. Management says the tool will help us hit the new ESG targets set by the FCA, but we’re left wondering if the data will be interpreted fairly. How are you handling similar AI driven performance systems without eroding trust?

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