Band 3 Medical Secretary - Cardiology

Job summary

The Cardiology Department at Queen Elizabeth Hospital has 3 exciting opportunities. We have one full-time (37.5 hours/week) permanent position, one full-time (37.5 hours/week) 12-month fixed term position, and one part-time (20 hours/week) permanent position. We are looking for individuals who relish a challenge and are keen to learn.

The applicants must be able to work under pressure in a busy environment, and have excellent problem-solving and time management skills to meet competing priorities. The successful post holders should have a proactive and friendly attitude and be able to meet the main duties of the role as identified in the job description.

The candidates will be required to work to a high standard of accuracy and be able to demonstrate initiative in planning your own workload in a way that supports the consultant and wider team. They must possess excellent organisational skills and be experienced in dealing with confidential information.

They will need to be resilient, flexible to changing daily priorities and remain calm under pressure. In return they will receive an excellent support network, training opportunities and a real chance to excel within a highly motivated team.

The successful candidate will have a good standard of English and be confident about using MS Office as well as other software applications. For informal enquiries and/or visits, please contact Alisha Fernandes, Cardiology Office Manager on 0121 371 7624 or via email on alisha.fernandes@uhb.nhs.uk.

Main duties of the job *Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role *To provide a point of contact for patients/relatives/carers, GPs and other health care professionals *Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services *Arranging patients' appointments as required *Receiving and dealing with telephone enquiries as appropriate *To maintain the Consultant's diaries as required *Input and look up patient data on Trust IT systems in accordance with Trust policy *Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour *Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision *Book and monitor room bookings *Arrange meetings as and when required *Accurately input data using a variety of Trust IT systems in a timely way Strictly adhere to Caldicott and the Data Protection Act

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued.

We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people.

As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential.

For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job description

Job responsibilities *Please Note :

For a detailed job description for this vacancy, please see attached Job Description* Person Specification

Qualifications

Essential *Good General Education (e.g.

GCSE English and Maths A-C) GCSE Level 9-4 *Business Administration NVQ level 3 or equivalent experience in a clerical environment Desirable *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology Experience Essential *Experience of dealing with the Public/Customer service experience *Experience of working with a range of Microsoft Office packages (e.g.

Word, Excel and Outlook) *Experience of using IT systems Desirable *Experience of working in a busy environment *Experience of working in Healthcare Additional Criteria Essential *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion *Good keyboard / IT skills *Good organisation skills and ability to multitask *Good time management skills *Ability to deal professionally with enquiries from staff *Ability to problem solve *Understand confidentiality and apply the principles *Ability to pay attention to detail where there are predictable interruptions to the work pattern *Ability to deal with stressful situations and sensitive *Work effectively and flexibly as part of a team to meet the needs of the services *Confident in dealing with people at all levels *Must be able to demonstrate an understanding of equality and diversity *Mature open and flexible approach to work *Demonstrates care and compassion *Good inter-personal and communication skills. *Good organisational skills *Team Player *Conscientious *Demonstrates reliability, motivation and commitment *Ability to travel to multiple sites Desirable *Ability to work under pressure and deal with stressful situations Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.