Delivery & Performance Lead

About the job

• Benefits
• Things you need to know
• Apply and further information

Location

Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 3BH : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Nottingham, East Midlands (England), NG1 7AU : Peterborough, East of England, PE1 1QF : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4LR

About the job

Job summary

It is an exciting time for HM Land Registry (HMLR) as we continue on a major transformation programme. HMLR's ambition is to provide digital services, expertise and accessible property information that will unlock a better, faster, and less stressful property market.

HMLR safeguards land and property ownership valued at nearly £9 trillion, enabling over £1.66 trillion worth of personal and commercial lending to be secured against property across England and Wales. Our registers contain more than 27 million titles showing evidence of ownership for more than 90% of the land mass of England and Wales.

As a Delivery & Performance Lead, you will provide visible and inclusive leadership to operational teams, empowering people to deliver excellent customer outcomes. Using performance insight and effective coaching, you will build capability, drive continuous improvement and translate strategic priorities into practical action.

Job description

Main duties:

• Lead and develop high-performing operational teams, creating an inclusive culture where people can deliver their best work.
• Coach and support leaders to build capability, strengthen performance and deliver excellent customer outcomes.
• Drive operational performance, ensuring services meet business objectives, customer needs and service standards.
• Use performance data, insight and customer feedback to identify opportunities, manage risks and improve outcomes.
• Lead continuous improvement activities, embedding change and innovation to enhance productivity, quality and customer experience.
• Work collaboratively with colleagues and senior leaders to translate strategic priorities into effective operational delivery.

Please note this role requires a minimum of 4 days per week. Occasional travel to other HM Land Registry offices will be required, with overnight stays expected where appropriate.

HMLR expect everyone to spend at least 60% of their working time in the office.

Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable. This will not be tested in the selection process.

Please see attached job description for further information on the role and candidate pack.

Person specification

We are looking for inspiring and inclusive leaders with experience of delivering results through others in a complex operational environment. You'll have a proven ability to develop high-performing teams, use data and insight to drive performance, lead continuous improvement and successfully embed change. Strong leadership, coaching and stakeholder skills, together with a focus on customer outcomes, will enable you to translate strategy into operational success.

Benefits

Alongside your salary of £54,700, HM Land Registry contributes

£15,846 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity – we value honesty, trust and doing the right thing in the right way.
• We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
• We are professional – we value and grow our knowledge and professional expertise.
• We give assurance – we guarantee our services and provide confidence to the property market.

The HMLR Way – Our Shared Commitment

What you can expect from HMLR:

• Inclusive & Empowering: A positive, healthy environment where everyone feels valued and empowered to contribute
• High Performance : Access to tools, resources, and development opportunities within a supportive culture
• Value & Recognition: We value team and individual improvement, learning from setbacks as much as celebrating success
• Clarity & Transparency: Clear communication of our vision and priorities, so our direction and decisions are evident

You can find more information on our rewards package on our website.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Strengths and Experience.

Application

To apply for this role, please copy and paste your CV into the online application form when prompted. Your CV should include how you demonstrate the Essential Experience listed in the job description.

You will be asked to provide a personal statement. In no more than 750 words, please demonstrate how you meet the following Essential Experience:

• Evidence of creating a high-performing culture through effective leadership, setting clear expectations, building capability, and enabling managers and teams to deliver quality outcomes.
• Evidence of leading through others to drive operational performance, holding managers and teams to account for delivery against business objectives and customer outcomes.
• Evidence of leading continuous improvement activity that has delivered measurable operational, service, or productivity improvements.

In the event of a high number of applications, we reserve the right to conduct an initial sift against the lead criterion: [Evidence of creating a high-performing culture through effective leadership, setting clear expectations, building capability, and enabling managers and teams to deliver quality outcomes].

Candidates may therefore receive a score for this criterion alone at the initial sift stage. Please ensure you clearly demonstrate how you meet this lead criterion within the first section of your personal statement.

Candidates should provide examples that demonstrate direct accountability for operational leadership, including delivery through managers or teams.

Candidate Engagement Sessions

We are running a candidate engagement session. Click below to join and learn more about these roles and meet the team:

• Tuesday 8 September at 11am - 12pm Delivery and Performance Lead - External Insight Session

Interviews and pre-prepared presentation

The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a blended face to face interview and deliver a pre-prepared presentation. The interviews will take place week commencing 5th and 12th October 2026. Further information will be provided to those that are invited to the interview stage.

The blended interview will assess the Essential Experience and the Strengths associated with this role . We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested https://www.gov.uk/government/publications/success-profiles

• Please note that in the case of a tie at interview, we may consider the Desirable criteria on the job description.

Candidates may refer to notes within their interview, but they should be used as a prompt only.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.

Visa Sponsorship

Please note, we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and therefore we will not sponsor a skilled worker visa. You must ensure you have the appropriate right to work in the UK before applying.

Disability Confident Scheme

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

If you would like further information about the use of your personal data, please click here: www.gov.uk/government/publications/hm-land-registry-job-applicant-personal-information

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS)