Business Support Supervisor

Job summary

The role of the National Operations Business Support team is to provide comprehensive business support for the whole of the National Operations team. The Business Support Supervisor role will be varied and fulfilling with no two days the same and will provide exposure across a variety of the work undertaken by Forestry England.

This role within the team has a core focus on supporting the Recreation function of National Operations. They will support the Forest Live and events programme and volunteering. The role will provide administration support to the wider National Operations team and national lead for administration and maintenance of our vital wildlife systems.

Job description

Key responsibilities & accountabilities

• Provide critical administrative support to the local team and business functions.
• Organise and minute meetings.
• Support colleagues carrying out tenders.
• Deliver training.
• Support staff with, and act as a contact point for, core internal systems.
• Monitor team mailbox(es), responding to or escalating queries.
• Provide administrative support to team projects.
• Raise and process purchase orders and invoices.
• Supervise and provide guidance for various tasks done by business support officer colleagues and contribute to additional ad-hoc tasks or project work required by colleagues in the wider team.
• Take the lead on exploring where systems and processes can be improved or streamlined and influence positive change so front-line teams can focus on delivery.
• Collaboratively with subject matter experts and functional leads to develop, implement, and review innovative solutions.
• Support users of bespoke Forestry England systems And any other tasks, reasonably requested by your line manager.

Person specification

Skills, knowledge & experience

Essential professional and technical experience

• Proficient in the use of Microsoft applications for core business purposes, including Outlook, PowerPoint, Word, Excel, SharePoint and Teams.
• The ability to reprioritise and keep track of multiple activities in a rapidly changing operating environment to meet business critical deadlines.
• Proven ability to produce clear concise written and verbal communications.
• Experience of working in an office environment with a large, dispersed, and often remote, team.

Desirable professional and technical experience

• Working knowledge and experience of using core Forestry England systems such as e-Financials

Qualifications

Essential

• A GCSE in Maths and English or functional skills equivalent.

Benefits

Alongside your salary of £30,105, Forestry Commission contributes

£8,721 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to apply

We cannot accept applications via email. Please follow the steps outlined below. Any CVs and/or personal statements sent outside the system will not be considered for shortlisting.

You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.

The Behaviours being assessed at interview are –

• Seeing the Bigger Picture
• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing

You may also be assessed on Experience and Strength based questions.

Successful candidates will undergo a criminal record check and the government baseline personnel security standard check.

If you require any reasonable adjustments, please email fcrecruitmentteam@forestryengland.uk .

If you're planning to use AI to support your application, please ensure you've read our guidelines here first.

Read more about our application process and working with us on the Forestry England website.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the

Civil Service People Plan (opens in a new window)

and the

Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .

Once this job has closed, the job advert will no longer be available.

You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : fcrecruitmentteam@forestryengland.uk
• Email : fcrecruitmentteam@forestryengland.uk

Recruitment team

• Email : fcrecruitmentteam@forestryengland.uk

Further information

Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact FCE by email: englandhr.services@forestryengland.uk. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.

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