Financial Support Officer

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

Redditch Borough Council and Bromsgrove District Council are looking to fill 2 posts in their busy shared service Financial Support Team. These will be based across offices in Redditch and Bromsgrove.

The purpose of this role is to provide support and advice and identify opportunities, to help customers improve their financial independence, including processing Housing Benefits, Council Tax Support, Crisis and Resilience Fund Housing Payments and Essential Living Fund Support claims.

Key requirements

We are looking for a customer focused individual with experience of using a variety of ICT systems and a willingness to develop new and innovative working practices. Applicants should be educated to GCSE level (4-9) or equivalent, including Maths and English, or possess demonstrable work-related experience in the field of Benefits (Housing Benefit & Council Tax Reduction Scheme).

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme 

access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

What next

Need further information? please contact Sharen Donnelly on 01527 881260 or email s.donnelly@bromsgroveandredditch.gov.uk or email recruitment@bromsgroveandredditch.gov.uk 

• If this role interests you please use the 'Apply Now' button
• Closing date for completed applications: 13 September 2026 (Midnight)
• Interviews will take place week commencing 28 September 2026
• For a full list of our current vacancies why not visit our WM Jobs Recruiter Page
• Attached documents Financial Support Officer JD and PS 2022 (1).pdf