Relationship Manager - Household

Job summary

As a Relationship Manager - Household you will have the opportunity to influence organisations, challenge existing approaches and help shape improvements that deliver better outcomes for consumers.

Job description

The role:

As Relationship Manager, you will :

• Build and maintain strong relationships with water companies and key external stakeholders.
• Act as the main day-to-day point of contact for your allocated companies.
• Use evidence, research and insight to understand performance and identify areas for improvement.
• Confidently challenge water companies and influence their position to achieve better outcomes for consumers.
• Prepare briefings, reports and other materials for senior stakeholders.
• Attend meetings, assessments and accountability sessions with water companies.
• Work closely with internal teams.
• Identify wider trends and issues affecting consumers and contribute to CCW's policy and advocacy work.
• Brief senior leaders and respond to requests for information from stakeholders including the Executive Team and Board.
• Represent CCW at meetings, panels and conferences where required.

Person specification

The candidate:

We are looking for Relationship Manager who can build strong relationships while also having the confidence to challenge and influence.

You will bring:

• Experience of influencing external stakeholders and evidence of changing someone's position or approach.
• A strong understanding of putting consumer or customer outcomes at the heart of your work.
• The ability to manage challenging and ambiguous situations where different stakeholders have competing priorities.
• Confidence and credibility when engaging with senior people, while knowing when to challenge and when to listen.
• Strong analytical and problem-solving skills, with the curiosity to investigate information and ask the right questions.
• Excellent written and verbal communication skills, including the ability to produce clear briefings and explain complex information.
• Strong organisation and prioritisation skills, with the ability to identify what needs attention first.

This is a role where your work can make a visible difference. You will have the opportunity to influence organisations, challenge existing approaches and help shape improvements that deliver better outcomes for consumers.

Please note that regular travel across England and Wales is required, including occasional overnight stays.

Benefits

Alongside your salary of £40,510, Consumer Council for Water contributes

£11,735 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

BENEFITS & OFFERING

• Hybrid working policy: 8 days per month office based, remainder can be worked from home.
• 25 days annual leave allowance plus 10½ days’ public and privilege holidays.
• Flexi time is available, with the ability to accrue and take time off in lieu throughout the year.
• Generous Civil Service Pension
• Health & Fitness allowance
• Paid allowance days for voluntary work
• Wellbeing Hour once a month
• Onsite Coffee shop
• Free Eye Test every 2 years and Free Flu Jab annually 

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

If you are interested in this opportunity, please submit your application via the link provided.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the

Civil Service People Plan (opens in a new window)

and the

Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .

Once this job has closed, the job advert will no longer be available.

You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Gi Group
• Email : CCW.UK@gigroup.com

Recruitment team

• Email : CCW.UK@gigroup.com

Apply at advertiser's site

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