IT Asset Manager

Job summary

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

Do you have excellent problem-solving skills, a keen eye for detail, and experience of working with complex data sets?

Digital Workspaces provides technical infrastructure, used directly by Department for Work and Pensions (DWP) colleagues and citizens, and by other Digital services. It does this through seven main Product areas, one of which is Workplace Computing.

The Workplace Computing team own a complex set of infrastructure Products. We are responsible for providing, building, deploying, tracking, managing, and disposing of laptops, peripherals, and printers for approximately 125k Civil Servants, OGDs, contractors, and suppliers. The volume and complexity of that operation is significant, relying heavily on a mix of in-house expertise and an extensive supply chain.

This is an excellent opportunity to be part of the Workplace Computing IT Asset Management Team (ITAM), responsible for circa 125k devices throughout their lifecycle. You'll play a key role in ensuring IT assets are accurately recorded, tracked, and managed via the ITAM Lifecycle, from acquisition through to disposal, helping DWP maintain a reliable and effective technology service for colleagues across the organisation.

Through effective management of asset data and processes, you will help ensure DWP colleagues have the technology they need to deliver vital services to the public across the network.

Job description

As an IT Asset Manager, you will develop and implement IT Hardware Asset Management plans and procedures.

This will entail agreeing the scope of plans and procedures with stakeholders and ensuring that changes to plans and procedures are properly assessed for impact and communicated.

You will identify, track, control, audit, and report on IT Hardware Assets and associated data in accordance with the defined plans, procedures, and schedules.

You will produce management reporting on areas of non-compliance.

You will monitor Hardware Asset Management (HAM) procedures to ensure that they are fit for purpose and evaluate existing IT Asset Management systems, instigating improvement actions as required.

You will work closely with a range of stakeholders, including Digital colleagues, suppliers and operational teams, using data and insight to support decision-making, improve processes and ensure DWP's technology assets are effectively managed, controlled and compliant throughout their lifecycle.

You will assure and maintain tools in support of Hardware Asset Management processes and report on the status of IT asset management processes and data. This will include providing management information on process effectiveness.

Please note: While not essential and you will not be assessed against this, it would be desirable for you to hold a foundation ITIL certification. There will be an opportunity for you to achieve this qualification while in the role, if successful.

Person specification

See selection process for further details.

If you would like to learn more about the role, please contact Natalie.Selby1@dwp.gov.uk.

Technical skills

We'll assess you against these technical skills during the selection process:

• Asset & Configuration Management

Benefits

Alongside your salary of £44,447, Department for Work and Pensions contributes

£12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

We also have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Hybrid Working

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.

If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Salary Information

New entrants to the Civil Service will join on band minimum.

Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.

Existing Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.

Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay. Any allowances that are in payment will cease when you move into your new role.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Experience and Technical skills.

Stage 1: Application

Your application will consist of four parts:

1. A Personal Details application form.

2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed.

3. Personal statement - up to 1000 words. This statement should be used to provide examples of how you meet the essential criteria below:

• Demonstrative ability to interpret complex IT Hardware Asset information and present in a simplified format to peers and management.
• Experience of agreeing the scope of IT Hardware Asset Management standards, plans, processes and procedures with stakeholders to optimise the capture and use of asset management data.
• Proven experience of managing IT Hardware Assets and ensuring that changes are properly impacted and communicated.
• Experience of evaluating existing IT Hardware Asset management systems and leading the continuous improvement of IT Asset Management procedures.

4. Technical statement (up to 250 words). The following statement is aligned to the required technical skill of Asset & Configuration Management. This statement should be used to provide example(s) of how you meet the criterion below:

• Experience of developing and applying processes, techniques and tools to capture, track, correct and report on IT Hardware Assets and associated data to ensure for accuracy and completeness.

Ensure that all examples provided in your statements are taken directly from your own experience and that you describe the examples in your own words. If you choose to use gen-AI to support your statements, you must follow the guidelines outlined in the Artificial intelligence and recruitment guide.

The sift panel will use the information in your employment history, personal statement, and technical statement to assess your experience, skills and knowledge.

An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift.

If you do progress to a full sift, you will be provided with one combined overall assessment score for both your employment history and Personal Statement.

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

Important Information

• You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history, personal statement or technical statement contain any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at the sift stage, you’ll be invited to a video interview via Microsoft Teams. During the interview, you’ll be assessed against the experience criteria listed under both the essential criteria and technical skill.

Interviews will take place from early October 2026. Interview dates to be confirmed.

Other information:

If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.

All successful candidates and those placed on reserve will be posted in merit list order by location.

For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.

Security Clearance Requirement

You must meet the security requirements before you can be appointed. The level of security needed is security check.

You must have resided continuously in the UK for at least 3 of the last 5 years, 2 of which must have been the immediately preceding years from the point of applying for this job.

For further information on National Security Vetting please visit the Demystifying Vetting website .

Further Information​

At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

Find out more about working for DWP on the DWP Careers Hub .

Reserve List

A reserve list may be held for a period of 6 months from which further appointments can be made.

If you are placed on a reserve list but we cannot immediately offer you a post, please note:

• If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the