Apprentice IT Asset Manager

Job summary

Would you like to build a career in IT Asset Management, learning how technology assets are managed throughout their lifecycle while supporting services that make a real difference to people's lives?

Do you want to build a rewarding career in IT, gaining practical experience in a live support environment while working towards a recognised qualification?

Join Department for Work and Pensions (DWP) Digital and become part of a highly motivated team that supports the reliability of critical digital services used by millions of people every day. No two days are the same, and you'll have the opportunity to learn while contributing to services that help people access benefits, employment support and State Pension information.

This is a fantastic opportunity to earn while you learn, combining hands-on experience with a Level 3 Digital Support Technician Apprenticeship. You'll spend your time not only developing the knowledge, skills and behaviours required to complete your qualification, but also applying what you learn directly within your role, building practical experience that will support your long-term career development.

We are committed to helping you succeed. You'll be given dedicated off the job training time within your working hours to complete your apprenticeship studies, ensuring you can balance learning with your day to day responsibilities. Alongside support from your line manager and experienced colleagues, you'll have a strong network around you to help you grow, develop and achieve your qualification.

If you're enthusiastic, curious and ready to embrace new challenges, this apprenticeship offers the perfect opportunity to learn, contribute and build a successful career in digital services.

Please note: As part of the role, occasional travel to other DWP Digital hubs may be required.

Job description

Your work as an Apprentice IT Asset Manager will involve different aspects subject to changing business priorities, therefore we need people who are adaptable and flexible.

As an Apprentice IT Asset Manager, this is an exciting opportunity to earn as you learn and get hands on practice while you study towards a Level 3 Digital Support Technician qualification.

You’ll receive formal learning to develop crucial skills, knowledge and behaviours for your career and be part of a great team. Upon completion of the required learning and practical experience, you will:

• Learn and follow established IT Asset Management processes, procedures and controls for managing software and hardware assets.
• Develop your understanding of how technology assets are identified, tracked, controlled and reported across a large organisation.
• Support the management of lower-risk software publishers, helping to review renewals and ensure value for money is achieved.
• Use industry-standard tools and techniques to capture, maintain and report on asset information and associated data.
• Support the creation and maintenance of asset management baselines in line with agreed processes and standards.
• Build effective working relationships with stakeholders and help manage their expectations.
• Carry out routine maintenance and housekeeping activities to ensure asset data remains accurate and up to date.
• Contribute to the continuous improvement of IT Asset Management processes and services.
• Learn how to identify risks and issues, escalating them appropriately when required.

You will be supported by your line manager, skills coach, fellow apprentices, DWP Apprenticeship Team and the wider Digital and Transformation Directorate. You will have access to a variety of sources of encouragement to help you succeed. There is a lot to learn and do, so you need to be proactive, work hard and participate in the many opportunities you will be given to showcase your skills. If you wish to find out more about the Level 3 Digital Support Technician Apprenticeship, please click here

The L3 Digital Support Technician Apprenticeship is expected to take up to 15 months to complete, however the full learning journey for this role will take up to 18 months. You will be given time out from your role to work on your apprenticeship. You must be committed to seeing through the apprenticeship and completing the qualification within the appropriate time period.

Please Note: Successful appointments to this role will be subject to completion of the apprenticeship programme. Failure to comply or failure to achieve the required apprenticeship may be dealt with under disciplinary or poor performance procedures and may lead to termination of the employment contract or exceptionally, redeployment into another DWP role.

To be eligible for this appointment and the apprenticeship funding, there are a number of eligibility criteria set out by the Department for Work and Pensions. Full details can be found at Apprenticeship funding rules: 2026 to 2027 .

Candidates should ensure that they can meet these before applying. Some key points are listed below:

• Have the right to live and work in the UK valid for the full 18 month duration of the apprenticeship and associated learning journey.
• Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date or hold some form of exemption (Apprenticeship funding rules 2026 to 2027)
• Not be in full-time education or be already undertaking another apprenticeship by the apprenticeship start date.
• If you are 16 or 17 you are required to stay in full time education or training until you are 18 – commencing this apprenticeship will allow you to meet this requirement.
• Apprentices aged 16 to 18 at the start of their apprenticeship, that do not already hold a relevant English or Maths qualification, will still be required to complete the appropriate functional skills qualifications to pass their apprenticeship.
• You must not hold an existing qualification at the same or higher level in a similar subject to the apprenticeship. A qualification in a non-related subject would be acceptable. Eligibility will be confirmed by our nominated training provider.
• You must not already have significant previous work experience covering the knowledge, skills and behaviours demonstrated in the apprenticeship standard identified above.
• If you have already worked in a similar field, you should consider applying for other vacancies that do not require you to complete the apprenticeship, as too much relevant experience will make you ineligible and we would need to withdraw the offer in these circumstances.

Please list your qualifications in the qualification section. Failure to meet any of the eligibility criteria or not listing your qualifications may result in you being withdrawn.

We expect the apprenticeship to start from early 2027. Please ensure that you are available from this date.

Webinar Event

We will be holding a webinar event to let you know more about these roles. This will take place on the following date:

• Wednesday 2 September 2026 12 to 1pm

Apprentice IT Asset Manager Webinar

If you would like to join the event, please click on the link above and complete your details to register interest. You will then be automatically enrolled onto the webinar and can access the event on the day via the link sent to your email address.

If you attend the webinar for this role you may be sent a survey afterwards to help us improve our service

Person specification

The Behaviours we are assessing are outlined in the selection process details.

If you would like to learn more about the role, please contact Oliver.Canham1@dwp.gov.uk.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Leadership
• Delivering at Pace
• Changing and Improving

Benefits

Alongside your salary of £32,137, Department for Work and Pensions contributes

£9,310 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

We also have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Hybrid Working

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.

If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Salary Information

New entrants to the Civil Service will join on band minimum.

Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.

Existing Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.

Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay. Any allowances that are in payment will cease when you move into your new role.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.

Research and evaluation trial

DWP is conducting a trial to evaluate an automated tool designed to identify similarities between application content and help assess the effectiveness of controls that support the integrity of recruitment processes.

As part of this trial, DWP may use information contained within your application solely for testing and evaluation purposes. The trial will not influence, inform or determine the outcome of your application and will not form part of any recruitment decision.

Participation is entirely voluntary and choosing not to participate will not affect your applicat