Associate Platform Owner

Job summary

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We’re looking for Associate Platform Owners to join HMRC’s Enterprise Cloud Services (ECS) team, working within Platform teams delivering the feature developments to ensure long term platform health.  ECS delivers secure, scalable cloud platforms that underpin HMRC’s digital services. With a broad customer base and diverse requirements, ECS provides foundational infrastructure that enables teams to build and innovate.

We are redefining our offerings and growing the team of outstanding people to improve the Cloud Centre of Excellence. We are already a diverse team of 90+ technologists, creating a dynamic and inclusive working environment whose skills cover architecture, platform development, service design, platform operations and governance.

Job description

The ECS Private Platform provides private cloud and on-premise hosting capabilities that consists of secure, resilient scalable compute, network and storage capability.

Important: Travel to Telford is required as part of this role.

Additional Security Information:

This role requires the successful candidates to hold or be willing to hold Security Check (SC) clearance.

The Associate Platform Owner is responsible for the holistic management of a platform, ensuring its stability, scalability and alignment with organisational goals. This role leads and balances the need for feature development with addressing risks, managing technical debt, and resolving defects to maintain long-term platform health.

The Associate Platform Owner ensures the platform delivers consistent value to the business while maintaining high operational performance. Their responsibilities include implementing continuous improvements and ensuring that risks and defects are addressed in a timely manner.

Person specification

Responsibilities:

• Platform Strategy & Risk Management: Develop and maintain the platform roadmap, ensuring alignment with business needs while addressing key risks, technical debt and platform stability. Proactively identify and mitigate risks that could affect the platform performance or security.
• Technical Debt & Defect Management: Prioritise resolving technical debt and critical defects to support platform maintainability, security and scalability. Collaborate with engineering teams to implement fixes and improvements that enhance platform reliability and prevent future issues.
• Incident & Problem Resolution: Lead efforts to resolve platform-related incidents. Implement preventative measures to improve the platform’s resilience.
• Platform Performance & Optimisation: Continuously monitor platform performance and implement possible optimisations. Manage and oversee the platform to meet performance expectations while addressing technical challenges.
• Security & Compliance Oversight : Lead and own the platform adherence to security standards and regulatory requirements, addressing vulnerabilities and managing compliance proactively. Regularly review security protocols.

Your main duties will include:

• Assisting managing a platform module or its features by helping to set priorities and supporting the platform module team.
• Supporting the Platform Owner in developing the strategic roadmap for the lifecycle of the platform module, platform module features, and services, ensuring maintenance and continuous improvement.
• Working closely with Platform Owners to ensure there is a co-ordinated and seamless strategic plan for platforms modules and platform module features within their function.
• Engaging with key stakeholders to understand and inform the business and CDIO strategic priorities and to reflect these in the platform module plans.
• Working with the platform and product teams and third parties to continually seek ways to improve the customer experience and deliver high quality, cost-effective, added value platform service and functionality.
• Supporting the development and maintenance of strategic third-party relationships, identifying opportunities to further benefit from the knowledge, expertise, and services of third parties.
• Leading the resolution of platform incidents, conduct root cause analysis and follow change management process.

Essential Criteria:

The successful candidate must be able to clearly demonstrate evidence of the following

• An awareness of ITIL v4 Practices.
• Experience of working within a Managed Service operating model with service providers and partners.
• Experience managing Platforms and Products across their lifecycle including decommissioning.
• Experience balancing feature delivery with platform stability and risk management including security and compliance requirements.

Desirable Criteria:

Ideally you will also have experience and understanding of:

• Experience in communicating technical and non-technical concepts to stakeholders, both verbally and in writing.
• Knowledge of the one or more of the following Platform and Products: • On-premise data centre management, access controls & power management.
• Backup and restore tooling (e.g. Veritas/Cohesity).
• Storage management (e.g. HPE/Dell).
• VMWare x86, Solaris, AIX infrastructure and tooling.
• Monitoring tooling (e.g. Ops View/Dynatrace).
• An understanding of Project Management Office governance.
• ITIL v4 Foundation Qualification.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations .

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

This site is:

• Telford Plaza, Telford - moving to Parkside Court, Telford

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes

£13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous experiences of up to your last 3 roles with no more than 100 words per role, giving a brief summary of what you delivered and any key achievements in each role.
• A 750-word Personal Statement. Your personal statement should describe how your skills and experience would make you suitable for the role, referring to the Person Specification and evidencing your personal experience against the essential criteria, in particular highlighting specific outcomes.

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Sift

At sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked about your Experience to explore your skills, abilities and experience relevant to the Essential Criteria, and suitability for the role.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form . Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store.

If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services .

Reserve List

A reserve list may be held for up to 12 months from which further