Repayments Officer

Job summary

We’re pleased to be recruiting for a Repayments Officer to join SLC on a permanent basis. This is a great opportunity for someone who enjoys working with detail, supporting customers, and making a positive impact through their work.

Job description

As a competent and knowledgeable Repayments Officer, you will manage repayment customer queries within your multi-skilled role, owning customer contact via multiple channels. A Repayments Officer will provide customer services across the SLC range of products and debt categories in line with agreed quality and productivity expectations. You will be able to work across various types of work and be dynamically deployed across different work types regularly.

Person specification

• Computer literate with the ability to work across multiple programmes (Office 365, databases etc).
• Understand and interpret a wide range of information to inform, advise and aid decision making.
• Ability and enthusiasm to learn and develop own skills.
• Accuracy and attention to detail to achieve high standards of work in line with personal goals and those of the business.
• Excellent problem-solving skills.

Benefits

Alongside your salary of £25,463, Student Loans Company contributes

£7,376 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

• 28 days annual leave plus 8 public holidays
• Option to buy/sell annual leave
• Flexi-time and enhanced flexible working options available
• Option to join the Civil Service pension scheme
• Life insurance cover for 4 x annual salary
• Enhanced company sick pay and family leave including maternity, paternity and adoption
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme
• To find out what’s it’s like to work at Student Loans Company click here SLC Careers

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Shortlisted candidates will be invited to interview

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the

Civil Service People Plan (opens in a new window)

and the

Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

Once this job has closed, the job advert will no longer be available.

You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : ask_recruitment@slc.co.uk
• Email : ask_recruitment@slc.co.uk

Recruitment team

• Email : ask_recruitment@slc.co.uk

Further information

If you feel your application has not been treated in accordance with the Civil Service Commission’s Recruitment Principles and you wish to make a complaint, you should contact ask_recruitment@slc.co.uk in the first instance.

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