3955 Senior Delivery Manager

Job summary

Welsh Government

The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services.

To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens.

For more information about the benefits of making a difference with us, please see the Employee Benefits Pack .

Team/Division Overview

The Digital Data and Technology (DDaT) profession in the Welsh Government supports a range of digital services across the whole organisation. This post is part of our DDaT profession and is within the IT Services division.

The IT Services Software Development team is a small, effective team providing development and support for bespoke software applications across a range of government services.

We continue to invest in people and platforms and are actively looking to build our internal software development function.

Job description

Job Role

The Senior Delivery Manager role is responsible for building and sustaining effective delivery teams, ensuring they are motivated, collaborative and able to work effectively towards shared goals. The role requires proactively removing barriers to progress and keeping teams focused on the outcomes that matter most for successful product and service delivery. It champions continuous improvement, helping teams evolve their practices and embed a culture of learning. Providing coaching and mentoring across teams and functions, supporting colleagues in applying appropriate Agile techniques to improve ways of working. Strong communication and influencing skills are essential, with the ability to engage senior stakeholders, build trust and shape expectations to support successful delivery.

This role is mapped to Senior Delivery Manager role/level in the DDaT Profession Capability Framework and will report to the Lead Business Analyst. Follow the link to understand the role and the required skills.

The Senior Delivery Manager will collaborate closely with developers, test managers, business analysts, technical architects, support engineers, vendors, infrastructure teams and senior managers.

We are looking for people who are:

• Enthusiastic and pro-active about resolving problems and delivering value.
• Team oriented, willing to support others and promote continuous improvement.
• Organised and have good planning skills to ensure the timely delivery of high-quality outputs.
• Experienced in communicating with a wide range of people using different communication methods.

Person specification

As a Senior Delivery Manager, you will:

• Be responsible for the delivery management across Software Development Teams providing internal and external services. Day-to-day management across delivery and business as usual activities, providing a conduit into the delivery team.
• Responsible for supporting and developing the systems delivered by the team, ensure the team is working towards best practice principles and practicing continuous improvement.
• Manage team deliverables by collaborating with key stakeholders to communicate roadmaps, priorities and vision, able to communicate with technical experts and business stakeholders alike.
• Responsible for the software development team’s way of working, including delivery transparency and maximising value delivered.

Your main day to day responsibilities will include:

• Lead and support delivery teams to deliver high value outcomes, ensuring alignment with business goals and organisational priorities.
• Establish and embed effective delivery governance that balances agile flexibility with accountability.
• Coach and mentor delivery teams and leaders to build maturity in enabling self-organisation and sustainable delivery.
• Remove barriers to progress, manage risks and dependencies, and create the conditions for teams to thrive and maintain delivery momentum.
• Drive continuous improvement by analysing delivery performance, identifying areas for optimisation, and implementing improvements to ways of working.
• Co-ordinating the work of the team, ensuring agile ways of working by using Azure DevOps dashboard and regular feedback of products.
• Consulting with stakeholders to ensure product requirements are understood and prioritised.
• Utilise your deep understanding of agile delivery principles, practices, and governance with the ability to adapt frameworks pragmatically to suit organisational context and maturity.

Development opportunities

As a member of the Digital, Data and Technology profession in Welsh Government you will have access to a range of learning and development opportunities.

You will have the opportunity to work on various projects and engage with colleagues at all levels from within the profession and business areas across the organisation.

Welsh Government is supportive of your learning and development and has a range of training and opportunities available including a suite of online training, coaching and mentoring and short-term experience placements which you will be able to take advantage of depending on your learning and development needs and discussions with your line manager.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

• Create and tailor the right approach for a team, challenging, evaluating and iterating the approach through the life cycle
• Guide teams through the implementation of a new process

Benefits

Alongside your salary of £47,675, Welsh Government contributes

£13,811 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

• Number of Stages: 2 stage process
• Stage 1 Application Form
• Stage 2 Interview

A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.

In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion "Delivery Management – working across software delivery teams, driving delivery, promoting ways of working, providing guidance and driving continuous improvement".

Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

In the case of more than one candidate scoring the same, the panel has agreed the following criteria will determine merit order:

• Delivery Management – working across software delivery teams, driving delivery, promoting ways of working, providing guidance and driving continuous improvement.
• Leadership - Take into account different individual needs, views, and ideas, championing inclusion and equality of opportunity for all.
• Agile Delivery – experience of Agile delivery frameworks and implementation of the appropriate framework for a given environment.
• Create and tailor the right approach for a team, challenging, evaluating and iterating the approach through the life cycle

Candidates who successfully demonstrate that they meet the minimum Criteria will be invited to interview.

You will receive a technical scenario for you to prepare a response ready for your interview. The technical scenario and instructions will be emailed to you 5 days before your interview.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .

See our vetting charter (opens in a new window) .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the

Civil Service People Plan (opens in a new window)

and the

Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available.

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Contact point for applicants

Job contact :

• Name : IT Services
• Email : ictservicecontrol@gov.wales

Recruitment team

• Email : SharedServiceHelpdesk@gov.wales

Further information

We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commissio