Communications and Stakeholder Engagement Lead (12 month FTC)

Job summary

This role sits within the Corporate Services and Change directorate of the Housing Ombudsman Service.

This role takes an active role in contributing to the delivery of the Housing Ombudsman’s communications and engagement strategy with a focus on the Ombudsman’s external affairs activity, covering media, public affairs and stakeholder engagement.

Job description

Responsibilities and outcomes

• Work closely with the Communications Managers to support delivery of the communications and stakeholder engagement strategy as a senior member of the team.
• Create and deliver integrated communications and stakeholder engagement activity to promote the Ombudsman’s key messages and to support a range of projects across the service.
• Co-ordinate stakeholder engagement to support delivery of the Ombudsman’s strategic objectives, including maintaining a stakeholder database and stakeholder map.
• Help develop and deliver proactive communications and engagement activities to raise the profile of the Housing Ombudsman Service and to support its strategic objectives.
• Write engaging press releases and other material to promote the role and work of the Service.
• Respond to media enquiries in a timely and effective way, and produce media briefings/key lines on issues as needed. Build and maintain relationships with relevant media contacts to strengthen coverage of the service.
• Prepare communications, reports and policy briefings for internal and external audiences.
• Support engagement with our sponsor department including correspondence, parliamentary questions, enquiries and meetings. Help organise outreach and engagement with elected representatives to promote awareness and understanding of the Ombudsman’s role.
• Play a leading role in relationship management with key stakeholders, from parliamentarians to Member Responsible for Complaints. This will include key stakeholder engagement with residents through our Resident Panel and landlords through our Landlord Forums
• Report on and evaluate the impact of communications activity.
• Work collaboratively with colleagues in the communications and engagement team across all communications channels and activities, including contributing to planning the team’s activities and coaching, mentoring and providing subject matter expertise to colleagues in the wider team.
• Manage and support other projects and activities as directed.

Person specification

The post holder should strive at all times to adhere to HOS values of Learning , Excellence, Openness and Fairness.

HOS is committed to equality of opportunity in all its practices, policies and procedures. It is our intention to promote a working environment that is free from harassment, bullying, victimisation or discrimination, where everyone is treated with dignity and respect. We expect all staff to behave respectfully with courtesy and consideration, whilst carrying out their duties.

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

HOS is committed to equality of opportunity in all its practices, policies and procedures. It is our intention to promote a working environment that is free from harassment, bullying, victimisation or discrimination, where everyone is treated with dignity and respect. We expect all staff to behave respectfully with courtesy and consideration, whilst carrying out their duties.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the

Civil Service People Plan (opens in a new window)

and the

Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .

Once this job has closed, the job advert will no longer be available.

You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Recrtitment
• Email : recruitment@housing-ombudsman.org.uk

Recruitment team

• Email : recruitment@housing-ombudsman.org.uk

• Attachments
• Communications and Engagement Lead JD July 26 (1) Opens in new window (pdf, 212kB)
• Apply at advertiser's site
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