Neighbourhood Care Coordinator

Job summary

We are excited to be recruiting both full and part time Neighbourhood Care Coordinators.The Neighbourhood Care Coordinators will act as a trusted, named point of contact for residents with health, wellbeing and social care needs.

Working across organisations within the neighbourhood partnerships, the post holder will support individuals to navigate services, overcome barriers, and access the right support at the right time.

This innovative role focuses on taking a whole-person approach to care, recognising that a resident's health, social circumstances and personal goals are often interconnected.

The Care Coordinators will work closely with health, social care and voluntary sector partners to ensure coordinated and person-centred support for people living in Buckinghamshire. The post holders will build strong relationships with residents, families, and professionals across the system.

In addition, they will play an important role in improving the experience of residents by navigating them through their health and wellbeing journey, gathering feedback, supporting people to take an active role in their health and wellbeing, and contributing to service development across the neighbourhood partnership.

These roles will be serving communities across Wycombe, South Bucks, and the Chilterns. If you have previously applied for this vacancy, please do not reapply. Main duties of the job Act as the named Care Coordinator for a caseload of residents.

Build positive, trusted relationships with residents, their families and carers, supporting them throughout their care journey. Take a whole-person approach by understanding each resident's physical health, mental health, social circumstances and personal goals.

Support residents to access services across primary care, community health, mental health, social care, housing and voluntary organisations. Maintain regular contact with residents to ensure care plans are progressing and any new needs are identified early.

Work closely with wider system partners such as GPs, nurses, social workers, allied health professionals, mental health teams and community organisations to coordinate care and ensure a joined-up approach.

Support residents to understand their conditions, prepare for appointments and increase their confidence in managing their own health and wellbeing. Collect and record patient feedback and outcome measures to help improve services and resident experience.

Maintain accurate records and manage referrals in line with information governance and data protection requirements. Coordinate multidisciplinary team meetings and case discussions.

When completing your supporting statement, please let us know your preferred location(s) About us Why colleagues think we are "a great place to work!" What does Buckinghamshire Healthcare NHS Trust offer you? As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.

Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes. We provide a range of health and wellbeing services to promote a healthy, happy workforce. What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work. Our mission is to provide personal and compassionate care every time. We are working hard to increase diversity at all levels within the trust.

We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes. We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.

We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact Pam.Daley@nhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.

We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Job description

Job

responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING Essential GCSE or equivalent in English and Maths, grades A-C EXPERIENCE Essential Experience of working in a Health or Care setting Proficient in the use of health or care digital systems Experience of coordinating patient care Experience of handling difficult conversations Accurate data entry, typing and checking skills Experience of using excel spreadsheets for data management SKILLS, ABILITIES & KNOWLEDGE Essential Proficient in all aspects of Microsoft Office Proven ability to work to deadlines, prioritise and multitask Desirable Local knowledge of community healthcare and social care SPECIAL CIRCUMSTANCES Essential Ability to travel between sites in a timely manner if required Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.