Patient Services Lead

Job summary

Quayside Medical Practice is a well-established Teaching practice, providing care to a patient list size of 12,000. We are a stable partnership of 7 GP Partners with 4 Salaried GPs and a committed team of clinical and non-clinical staff.

We are fully sighted on the challenges faced by all healthcare colleagues and passionately believe that it is our responsibility to provide a supportive and caring working environment for all members of our multi-disciplinary team. We are moving to a brand new purpose built medical practice a stones throw from our old building.

The new building will provide a modern and fit for purpose facilities for our patients and employees. Main duties of the job To support the operational delivery of patient services by providing peer support and direction to the reception team.

To foster a welcoming front-line team that enables patients to access the appropriate healthcare professional or service in a courteous, efficient and effective way. To promote the use of patient information resources through the use of displays and leaflets in the waiting room and public areas.

To support the reception team to maintain accurate records and provide comprehensive administrative support, in accordance with practice guidelines and protocols. To support the practice clinical and administrative team in the provision of high-quality patient care.

To be first point of contact in relation to patient issues and challenges as raised. This includes liaison with the clinical team members.

About us

Located in Newhaven, we are very close to Brighton and Lewes. Our catchment area covers the coastal strip from Telscombe Cliffs to Newhaven and surrounding villages.

The practice is comprised of a dedicated team of doctors, nurses, allied health and administrative professionals who are committed to providing the highest standard of care within a friendly, family-centred environment

Job description

Job

responsibilities

1. Maintaining patient services. Maintaining Admin rota with support from the Reception Team Lead, sourcing cover as required.

Ensuring all HR and rota administration is completed on Practice Index. Ensure the Receptionist Team Leader manages delivery of daily front and back desk tasks. To support the reception team and completing such duties as a receptionist, as required.

Providing first-line support for the Receptionist Team Leader and reception team. Providing Reception Team Lead training plans for induction training of new staff and existing staff. Providing first point of contact for patients and visitors.

Communicating changes in systems and procedures to whole team. Support in the processing of surgery lists and appointment requests. Co-ordinating visits / on call.

Processing telephone messages. Support in the processing of repeat prescriptions within the surgery timeframe. Liaison between Quayside and pharmacies to address prescription issues.

Servicing requests for information. Assist in the day-to-day logistic issue resolutions for the clinical team members. Review and triage 'urgent list' daily and liaise with duty GP. 2.

Providing administrative support by: Liaising with Clinical Administrators Team Leader over staffing cover / tasks. Processing results. Processing Practice Notes. Processing GP's trays. Filing and retrieving paperwork systematically. 3.

Maintaining the practice's IT systems by: Liaising with the Clinical Data Quality Co-ordinator over IT systems / processes. Embracing the developed use of IT. Supporting patients' use of technologies. 4.

Maintaining electronic records by: Processing patient data. 5.

Supporting the clinical team by: Assisting at Vaccination / Immunisation Clinics. 6.

Ensuring efficiency and safety by: Opening and securing premises as rota requires. Working within own level of competence at all times. Other

Responsibilities

1.To support the aims and ethos of the practice. 2.To attend Practice Team meetings regularly. 3.To contribute to the development of the practice. 4.To participate in annual Staff Appraisal process. 5.To take responsibility for own professional development, learning and performance. 6.To undertake training as required. 7.To demonstrate skills and activities to colleagues undertaking similar work. 8.To communicate effectively with all members of the practice team, patients and their carers. 9.To liaise effectively with external healthcare professionals and agencies to meet patients' needs. 10.To vary working pattern, by negotiation, according to the business needs of the practice. 11.To undertake any other duties as deemed reasonable by the practice.

Whilst every effort has been made to outline the main duties and responsibilities of the post, each individual task undertaken may not be identified. This job description is current at the date shown but may be changed, in consultation with the postholder, to meet the developing business needs of the practice.

Person Specification

Experience Desirable Experience of working in a GP Practice Experience of working with EMIS Web clinical system.

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.