Patient Navigator/Receptionist

Job summary

This role is 13 hours per week, working in Marlborough and Pewsey sites.

Monday: 16:00 - 19:00

• Tuesday: 16:00 - 19:00
• Wednesday:16:00 - 20:00
• Thursday: 16:00 - 19:00 Friday: OFF Pay is £12.75 initially, rising on successful completion of the 3 month probationary period Benefits of working for KAMP include: 5.4 weeks holiday plus bank holidays Enrolment in the NHS Pension Scheme Monday to Thursday Regular staff socials Free refreshments Discount with local opticians Paid membership of the Bluelight discount scheme Within walking distance of unique high streets Full training Any appointment to the Practice is subject to the practice receiving satisfactory checks from the Disclosure and Barring Service concerning any former criminal convictions. Employment with the Practice is not subject to the Rehabilitation of Offenders Act 1974. The main role of our team of Patient Navigators, formerly called Receptionists is to welcome patients, understand their medical needs and help them to access the most appropriate service. This could be any one of the wide range of KAMP clinicians from physiotherapist to social prescriber to GP, or an external provider such as urgent eyecare service or pharmacist to name but a few. They also provide general support to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Patient Navigators also take a leading role in educating patients about how to best use the services on offer to them. Main duties of the job We are currently recruiting for a Patient Navigator to work 24 hours in our friendly team to provide an effective and efficient service to all patients and visitors to the practice both in person and via the telephone. Excellent communication skills and accuracy are essential. Experience of working within General Practice and with SystmOne would be desirable.

About us

Kennet and Avon Medical Partnership is a larger than average general practice with 17,500 patients, serving the market town of Marlborough, Pewsey village and their surrounding rural environs in beautiful North East Wiltshire. The best part of working for KAMP is joining our amazing team.

We are friendly, approachable and helpful, especially to new members.

This is encapsulated in our mission: to deliver high quality healthcare with happy and motivated staff, where all staff and patients are treated with dignity and respect . KAMP is committed to invest in the development of our staff members to provide a supported and highly skilled work force.

Kindness and compassion to ourselves, to each other and to our patients is a core value. New staff are welcomed and supported to embed into the KAMP team and understand their contribution to the practice mission and values.

Job description

Job

responsibilities

The successful candidate will work across both Marlborough and Pewsey surgeries. Please see Job Description in supporting files for full details of this role, including

the Person

Specification.

Person Specification

Qualifications

Essential Good standard of general education Desirable GCSE English grade A-C GCSE Maths grade A-C Experience Essential Experience of using own initiative Desirable Experience of working with the general public Experience of reception work / working in a customer service environment Experience of working within General Practice Behaviours Essential An organised approach to work with the ability to plan, prioritise and balance conflicting demands Evidence of kindness and compassion to customers/patients and colleagues alike Able to perform under pressure, and be adaptable to the practice need Smart, polite and confident approach Able to work flexibly Able to act on own initiative Be resourceful and self-motivated Ability to work as part of a team and autonomously Understanding, acceptance and adherence to the need for strict confidentiality Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.