Apprentice Neighbourhood Officer

Job details

Job reference

REQ002797

• Date posted
• 14/08/2026
• Application closing date
• 30/08/2026
• Location
• Burnley
• Salary
• £15,080
• Contractual hours
• 36.25
• Basis
• Full time
• Job category/type
• Apprenticeship
• Attachments
• Apprentice Neighbourhood Officer

Job description

• Apprentice Neighbourhood Officer
• Calico Homes
• Level 2 or Level 3 Housing & Property Management Apprenticeship
• Build Your Future with Calico

Looking for your first step into the world of work?

Want to gain a recognised qualification, earn a salary and make a difference in your local community whilst building a rewarding career?

At Calico, we're looking for an enthusiastic and motivated Apprentice Neighbourhood Officer to join our homes team.

This is an exciting opportunity to gain hands-on experience within housing and community services, supporting customers, neighbourhoods and communities across Burnley and the surrounding areas.

No previous housing experience is required. If you're passionate about helping people, enjoy working with others and are eager to learn, we'll support you every step of the way.

Apprenticeship Details

Depending on qualifications and experience, successful applicants will undertake either:

• Level 2 Housing & Property Management Apprenticeship
• Duration: 15 months
• Suitable for candidates looking to begin a career in housing, customer services and community support.

Desirable:

• GCSE English and Maths at Grade 4 or above

OR

• Level 3 Housing & Property Management Apprenticeship
• Duration: 18 months
• Suitable for candidates looking to develop specialist knowledge and skills within housing, tenancy management and neighbourhood services.

Essential:

• A minimum of five GCSEs at Grade 5 or above, including English and Maths

Why Choose An Apprenticeship With Calico?

• At Calico, an apprenticeship is more than just a job.
• We've created a dedicated apprenticeship programme designed to give you the support, confidence and opportunities you need to succeed.
• As a Calico apprentice, you'll receive:
• A bespoke apprentice induction programme
• A dedicated workplace mentor
• A peer mentor to support your journey
• Time for study and learning
• Access to professional training and development opportunities
• Opportunities to learn about different parts of the Calico Group
• The chance to join our Youth Voice Group and help influence change across the organisation
• Supportive managers and colleagues who want to see you succeed
• A recognised qualification and valuable work experience
• A potential long-term career with Calico

Earn While You Learn

As an apprentice, you'll receive a salary from day one whilst working towards your qualification.

• Apprentice Pay Progression
• Period
• Minimum Hourly Rate
• Year 1 (all apprentices)
• £8.00 per hour
• Year 2+ (aged under 19)
• £8.00 per hour
• Year 2+ (aged 19-20)
• £10.85 per hour
• Year 2+ (aged 21+)
• £12.71 per hour

Calico reviews apprentice pay annually and reserves the right to pay above statutory minimum rates.

About Calico Homes

Calico Homes provides high-quality homes and services to thousands of customers across Lancashire.

We believe everyone deserves a safe, secure and affordable place to call home. Our teams work together to provide high-quality housing, deliver repairs and improvements, support sustainable communities and help people thrive.

Our Neighbourhood Team works at the heart of our communities, supporting customers, managing tenancies, improving neighbourhoods and helping people sustain their homes.

As an Apprentice Neighbourhood Officer, you'll become part of a team that helps make a real difference to people and communities every day.

What You'll Be Doing

No two days are the same.

Working alongside experienced Neighbourhood Officers, you'll learn how to:

• Build positive relationships with customers and communities.
• Support customers to sustain their tenancies and successfully manage their homes.
• Assist with property lettings and new tenancy sign-ups.
• Learn how to manage customer enquiries and neighbourhood issues.
• Carry out customer visits and tenancy reviews.
• Work with local partners and agencies to support customers.
• Support neighbourhood inspections and community projects.
• Learn about anti-social behaviour, tenancy management and safeguarding.
• Help customers access support services and community opportunities.
• Maintain accurate records and case notes using digital systems.
• Attend apprenticeship training sessions and complete coursework.
• Participate in networking, development and learning opportunities across the Calico Group.
• Contribute to apprentice projects and Youth Voice initiatives.

As your confidence grows, you'll take on increasing responsibility and develop a strong foundation for a career within housing and community services.

What Makes A Great Apprentice?

We're not expecting you to already know how to work in housing.

We're looking for people who:

• Enjoy helping others
• Are willing to learn
• Can work well with different people
• Have a positive attitude
• Are reliable and organised
• Like solving problems
• Take pride in what they do
• Want to make a difference within their community

If this sounds like you, we'd love to hear from you.

What We're Looking For

Essential

• Positive attitude and willingness to learn.
• Good communication skills.
• Ability to work as part of a team.
• Good organisational skills.
• Commitment to completing the apprenticeship programme.
• An interest in helping people and improving communities.

Desirable

• Previous volunteering, customer service or community experience.
• Experience through clubs, sports teams, school ambassador roles or community projects.
• Experience using Microsoft Office applications.
• An interest in housing, neighbourhoods or community services.

Our Recruitment Process

We know applying for your first job can feel a little daunting, so we've designed a process that allows you to demonstrate your potential, not just your interview skills.

Step 1 – Application

Complete our online application form and tell us why you're interested in becoming an Apprentice Neighbourhood Officer with Calico.

Your supporting statement doesn't need to be formal. We want to get to know the real you.

You might want to tell us about:

• Why you're interested in helping people and communities.
• School, college or personal achievements you're proud of.
• Volunteering, clubs, sports teams or community activities you've been involved in.
• Skills you've developed through education or everyday life.
• What excites you about becoming an apprentice.

You're also welcome to include photographs, certificates, projects or achievements you're particularly proud of.

Need Some Help Before You Apply?

We want everyone to have the opportunity to apply.

If you'd like support with completing your application, understanding the apprenticeship or preparing your supporting statement, we're here to help. Contact careers@calico.org

Reasonable Adjustments

We are committed to creating a recruitment process that is inclusive and accessible for everyone.

If you require any reasonable adjustments at any stage of the recruitment process, including completing your application, attending the assessment day or taking part in interviews, please let us know.

We understand that everyone is different and are happy to discuss any support or adjustments that will help you perform at your best.

Contact careers@calico.org

Step 2 – Apprentice Assessment Day

If you're shortlisted, you'll be invited to attend one of our Apprenticeship Assessment Days.

This isn't a traditional interview.

You'll have the opportunity to:

• Learn more about Calico and our apprenticeship programme.
• Meet colleagues already working in similar roles.
• Take part in group activities and discussions.
• Meet other applicants.
• Explore our workplace and culture.
• Show us your communication, teamwork and problem-solving skills.
• Ask questions and find out what it's really like to work here.

We want you to feel relaxed, be yourself and have the opportunity to decide whether Calico is right for you.

Step 3 – Offer and Onboarding

Successful applicants will receive an offer to join our apprenticeship programme and begin their journey with a dedicated Apprentice Induction.

You'll meet fellow apprentices, your mentor, your peer mentor and the teams you'll be working with.

What Happens After My Apprenticeship?

Many apprenticeships are the start of a long-term career.

Whilst we cannot guarantee permanent employment, successful apprentices may have opportunities to:

• Apply for permanent roles within Calico.
• Progress onto higher-level qualifications.
• Continue developing specialist housing knowledge and skills.
• Build a long-term career within housing, neighbourhood services and community support.

Our aim is to develop the next generation of talent and future colleagues across Calico.

Ready To Start Your Career?

If you're looking for a qualification, practical experience, support from experienced professionals and the chance to make a genuine difference in your community, we'd love to hear from you.

Join Calico and start building your future today.