Apprentice IT Support Engineer at Inspiro Learning in Oxford
About the role
- Vacancy ID
- 13882
- Employer
OX365
- City/Town
- Oxford
- County
- Kent
- Region
- South East
- Recruitment advisor
- Daisy Martin
- Recruiter email address
- daisy.tinsley@inspirolearning.co.uk
- Weekly wage
- £355.76 - £423.07
- Annual wage
- £18,500 – £22,000
- Hourly wage
- £9.48 - £11.28
- Working Week
- 37.5 Hours Monday-Friday 9-5
- Programme type
- Apprenticeship
- Programme name
- Level 3 - ICT
- Anticipated start date
- 7 September 2026
- Vacancy closing date
- 31 August 2026
- Employer description
OX365 are a leading provider of IT Services. We are dedicated to helping businesses of all sizes optimise their technology infrastructure and improve their overall productivity. Our team of experts leverages the latest tools and techniques to deliver tailored IT solutions that meet the unique needs of each and every client. Whether you're looking for support with cloud migration, cybersecurity, or any other aspect of your IT landscape, OX365 is here to help.
Job description
OX365 is a small, relationship-focused Managed Service Provider. We currently operate with a team of three people, meaning every team member has a direct impact on service quality, client satisfaction, company reputation, and business success.
We are looking to recruit an Apprentice Support Engineer with the intention of developing them into a long-term member of the team.
While technical aptitude is important, we place significantly greater emphasis on attitude, character, professionalism, and willingness to learn.
Key Responsibilities
Provide telephone, remote and on-site IT support to customers.
Diagnose and resolve Windows desktop, laptop and server issues.
Build, configure and deploy PCs and laptops.
Install and support printers, networking equipment and peripheral devices.
Monitor client systems and respond to alerts.
Escalate complex technical issues where appropriate.
Maintain accurate documentation and update support tickets.
Assist with hardware installations, office moves and new client onboarding.
Participate in IT projects including Microsoft 365 migrations, server upgrades and cloud deployments.
As an apprentice you will be completing a level 3 ICT Apprenticeship Standard. This will involve regular 1-1 sessions with a digital skills trainer, workshops and online learning.
- Employer website
- https://ox365.co.uk/
- Future Prospects
OX365 are looking to develop the right candidate into a long-term member of their team.
Skills required
This is a junior role, so extensive experience is not required.
We are happy to train the right candidate from scratch.
The ideal candidate will demonstrate:
- Basic IT knowledge or aptitude
- An interest in Microsoft technologies
- A willingness to self-learn
- Evidence of practical experimentation (home labs, projects, volunteering, self-study,
etc.)
- Good problem-solving skills
Existing technical knowledge is considerably less important than the ability and willingness to
learn.
- Qualifications required
- GCSEs at grade C/4 or above or equivalent is desired
- Personal qualities
We are looking for someone who:
- Is genuinely enthusiastic about IT and technology
- Demonstrates curiosity and a desire to understand how things work
- Wants to build a career, not simply earn a salary
- Takes pride in their work
- Is reliable, dependable, and mature for their age
- Understands that every team member contributes to the success or failure of a small
business
- Shows an interest in understanding the wider business, not just their own tasks
- Is coachable and open to feedback
- Has a strong sense of personal responsibility and ownership
Things to consider
This vacancy may close early if sufficient applications are received and you may be invited to an interview before the closing date. Please ensure you apply early to avoid disappointment.
Application instructions
To continue please click apply to fill in a brief application form. Once applied your details will go through an initial screening process to ascertain suitability. If suitable you will be called by an Apprenticeship Recruitment Advisor to discuss the vacancy further and to check your eligibility for an apprenticeship. If you are eligible/suitable your details will then be passed on to the employer .
