Practice Manager

Job summary

An exciting new opportunity has arisen for an enthusiastic and forward-thinking Practice Manager to lead our business and operational functions at Stockwood Medical Centre. This is an excellent opportunity for a confident, capable leader who thrives in a varied role to maintain a well-respected and thriving practice.

The successful candidate will oversee day-to-day operations, support strategic development and ensure the smooth delivery of high-quality patient centred care. Strong leadership, effective communications, sound judgement and a collaborative approach are essential.

Experience of managing a practice in primary care is highly desirable but not essential, and we welcome applicants who bring both operational expertise and a genuine commitment to supporting our team and patients. We offer a supportive working environment and the chance to make a visible impact.

Main duties of the job Provide effective leadership to the practice management and administrative teams. Manage HR, recruitment, induction, retention and workforce planning. Promote a culture of teamwork, accountability, openness and continuous improvement.

Monitor and maintain contractual requirements, targets and performance indicators. Ensure the practice is prepared for inspections, reviews and contractual monitoring. Liaise with the ICB, PCN and other relevant NHS Organisations The full list of responsibilities is set out in the Job Description below.

About us

Stockwood Medical Centre is a long standing and ever-expanding practice with our patient population covering a variety of demographics. Situated on the Southeast of Bristol, we are in easy reach of both Bristol and Bath, and close to the Somerset countryside.

We provide care for around 10,800 patients and are active members of the Connexus Primary Care Network. We are a very friendly, dynamic and supportive team of 2 GP Partners, 6 salaried GPs, 3 advanced nurse practitioners, 7 practice nurses, 2 HCAs and 2 phlebotomists supported by our experienced administrative and reception teams.

We are also an established GP training practice and are actively involved in both undergraduate and post graduate medical education. We regularly receive great patient survey results with over 95% rating as excellent or good. We focus on importance of staff wellbeing and organise social events throughout the year.

We are forward-thinking in how we develop staff and services to meet the needs of our patients.

Job description

Job

responsibilities

The Practice Manager provides overall business leadership, setting direction, developing the practices systems and processes, leading its people functions and helping to build a financially sustainable practice for the long term.

The role leads a small management team and works closely with the GP partners to translate strategic priorities into practical delivery.

The role carries particular responsibility for continuing the CQC inspection readiness work and supporting the practice to maintain high standards of patient care Leadership, Business Planning and Systems Development Provide overall leadership of business planning, including monitoring practice performance against QoF, enhanced services and other contractual and national requirements.

Lead the ongoing development of practice systems and processes, ensuring they are implemented, modern and efficient. Lead and support the practices management team, delegating operational and specialist delivery while retaining oversight of standards and outcomes.

Ensure all practice systems are used effectively to support safe patient care and good information management. People and HR Management Provide overall HR leadership across the practice, working closely with teams on day-to-day matters. Maintain HR policies and processes, reflecting current legislation and good practice.

Apply practice HR policies consistently and fairly, leading recruitment and induction. Compliance and Quality Act as the Senior Information Risk Owner (SIRO) for the practice. Ensure the practice meets its obligations under health & safety, safeguarding (Adults and Children) and employment law.

Oversee clinical systems (EMIS Web), IT and Information Governance, including GDPR and data protection compliance. Lead on incident reporting, significant event analysis and complaints handling. Keep practice policies under regular review and ensure staff are aware of and trained on them.

Strategic and Partnership Support Work closely with the GP partners to implement the practices action plan and priorities. Represent the practice in dealings with the ICB, PCN and other external system wide stakeholders.

Support a positive, open working culture across the practice, in keeping with the practices approach to people management.

Person Specification

Experience Essential Evidence of management/leadership training or equivalent practical management experience. Managing, supervising and developing staff, including recruitment, induction, performance management and handling staff issues.

Experience of managing day-to-day operations, implementing policies and improving efficiency and quality of services. Experience of monitoring performance against objective, target and key performance indicators. Competent use of IT, including Microsoft Office and healthcare/practice management systems.

Ability to lead, motivate and support a diverse team and promote a positive working culture. Excellent verbal and written communication skills, with the ability to communicate effectively with patients, staff, clinicians and external organisations. Experience of implementing and reviewing policies and procedures.

Understanding of safeguarding adults and children. Desirable Previous experience specifically as a Practice Manager, Deputy Practice Manager, Business Manager or Operations Manager in general practice. Good understanding of primary care/healthcare services and the operational requirements of a GP practice.

Knowledge of NHS Primary care contracts, PCNs, ICBs and relevant NHS policies and frameworks. Experience with clinical/practice systems such as EMIS Web, Doman, Teamnet or similar systems. Experience working with CQC requitements and preparing for inspections or regulatory reviews.

Personal Qualities Essential Effective time management (planning, organising and prioritising) with excellent problem solving and analytical skills. Demonstrate personal accountability, emotional resilience and work well under pressure. Ability to follow legal, ethical and professional standards, including policies and procedures.

Ability to use own initiative, discretion, and sensitivity. Ability to work under pressure and in stressful situations. Effectively able to communicate in a clear manner and understand the needs of the patient.

Ability to identify risk and assess/manage. Desirable Problem solver with the ability to process information accurately and effectively, interpreting data as required.

Qualifications

Essential A good standard of education with excellent literacy and numeracy skills. Desirable Educated to degree level in healthcare or business. Associate Member of IGPM in view of becoming a full member (MIGPM).

Leadership and/or management qualification.

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.