Information Assistant

• Proposed Interview Date: Thursday 10 September 2026
• Closing Date: Sunday 30 August 2026
• Contract Type: Temporary for up to 12 months
• Salary: FC3 £25,604.23 - £26,786.83
• Working Pattern: 36 hours per week (7.2 hours per day, Monday to Friday)
• Location: Fife House, Glenrothes (blended working)
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• Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement .

Please consider and demonstrate the following when completing your Supporting Statement:

• Ways in which you have demonstrated that you can work effectively as part of a team.

(Consider the following: how you have built positive relationships built on trust and respect as a team member; how have you communicated with others; how have you used your initiative and organisational skills to meet targets and achieve goals; how you work well with minimum supervision.)

• Ways in which you have demonstrated a high level of confidentiality.

(Consider the following: how have you shared information in compliance with current legislation; what steps did you take to ensure procedures were followed, guaranteeing attention to detail.)

• Ways in which you have demonstrated good communication and effective interpersonal skills.

(Consider the following: how have you used your knowledge and skills to provide accurate data; how have you worked towards achieving improvements; how have you demonstrated excellent customer service and been role model team member; how have you managed your time effectively to be able to meet deadlines.)

• Ways in which you have used your knowledge, problem solving skills and understanding of office process and systems.

(Consider the following: how have you used your knowledge of IT systems to provide a quality service; what systems and processes have you used to produce information; how have you used your initiative to support process improvements.)

Job Details

We are looking for a highly skilled and committed Information Assistant to provide a comprehensive and confidential administrative support service to the Assessor Service. You will undertake various administrative tasks associated with the functions of the Assessor Service. Working as part of a team providing administrative and information support, you will undertake various duties including data input / retrieval, document processing, producing professional office documents, utilising IT systems to ensure accurate data is captured, dealing with telephone enquiries, photocopying, scanning and a variety of related administrative procedures. The role involves dealing with the public by telephone, responding to internal and external customers and providing information on valuation for Rating and Council Tax purposes.

You are required to have a high level of interpersonal skills and a high level of attention to detail which will enable you to work as a member of a team to ensure positive outcomes for the team and service. Experience of working with minimum supervision in an environment of change and challenge.

The salary will be £25,604.23 - £26,786.83 per annum, temporary for up to 12 months, working full time, 36 hours per week, Monday to Friday.

The Person

• You are required to have a minimum of 4 qualifications at SCQF level 4, which must include English and Maths (e.g National 4, Standard Grades at General Level or O Grades C and above).
• Team working / organisational skills - Experience in a similar environment involving filing and scanning.
• Ability to provide a regular and effective service.
• Initiative taking skills - taking ownership.
• An understanding of Data Protection / confidentiality.
• Accuracy skills - possess high level of attention to detail and maintain accurate record.
• IT skills - Experience of using Microsoft Office and other computer-based systems to maintain records and produce documents.
• Interpersonal skills - to be able to deliver results.
• Communication skills / customer service - have the ability to communicate effectively, both verbally and in writing.

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services.
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• Alternative Formats - Job information can be made available in alternative formats, to make a request please e-mail transactions.recruitment@fife.gov.uk .
• AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here .

As a progressive employer, we offer the opportunity to work in this role as a “blended working” arrangement with home-working opportunities and occasional office-working as required. While the significant part of the role can and will be carried out remotely, candidates should be able to travel to and attend office locations in Fife as required.