Band 2 Clerical Receptionist – Radiology (Solihull Hospital)

Job summary

To provide an efficient receptionist service to all visitors attending the, Solihull Hospital, Radiology department and maintain a sensitive friendly approach. Working on the reception desk, meeting and greeting staff and visitors; dealing with general enquiries, answering the telephone and carrying out administrative duties.

Recruiting for the following positions: 1 x Full-Time Post - 37.5 hours per week: Flexible working pattern is required, including evenings and weekends. Hours will be worked across 5 days out of 7, in line with service requirements. 1 x Part-Time Post - 19 hours per week: Working pattern of 3 days out of 7.

Permanent Saturday and Sunday working is required.

Weekend shifts will be: 08:00 - 14:00 or 14:00 - 20:00 The remaining hours will be worked on a weekday, subject to service needs. Please note that all working patterns are subject to the needs of the service and may require flexibility.

Main duties of the job Communication *Welcome staff and visitors in a friendly and professional manner, dealing with enquiries as appropriate. *Provide excellent telephone skills, accurately record telephone messages and other enquiries and refer as appropriate. *Provide effective communication and problem solving both face to face and via telephone *Be sympathetic and sensitive to the requirements of staff and visitors when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour; escalating conflict situations where necessary. *Maintain confidentiality at all times adhering to Caldicott Guidelines and Data Protection Act *Attend admin team / departmental meetings on a regular basis.

Contribute to building effective teamwork in exchanging views, ideas and communicating effectively. *Signpost visitors appropriately to relevant departments Analytical and Judgemental Skills / Freedom to Act *Deal with day-to-day enquiries such as appointments, room bookings meetings, hospitality, signing in to the building. *Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision. *Receive incoming post and take action as required. *Ability to recognise situations that should be referred onto the Supervisor / Line Manager and take prompt and appropriate action.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued.

We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people.

As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential.

For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job description

Job

responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description.

Person Specification

Qualifications

Essential * Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4 Experience Essential * Experience of dealing with the Public/Customer service experience * Experience of working with a range of Microsoft Office packages (eg.

Word, Excel, Teams and Outlook) * Experience of using IT systems * Experience of working in a busy office / customer care environment * Knowledge of administrative systems/ office procedures acquired through on the job training.

Desirable * Experience of working in Healthcare Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.