Communications and Engagement Assistant

Job summary

This post is a fixed term/secondment for 6 months until 31st March 2027 due to secondment cover. Applications from any NHS employees (excluding those employed by independent contractors) will be considered only as a secondment opportunity. In this case, all NHS employees must have their line manager's approval before making an application.

Health Education and Improvement Wales (HEIW) isthe strategic workforce body for NHS Wales. Everything we do is focused on developing a skilled, compassionate, andfuture readyworkforce that improves care for patients and population health across Wales.

We're looking for an enthusiastic communications and engagement assistant to join the Communications and Engagement Team until 31 March 2027. This is a key role supporting the team tocommunicate, engage, and connect with our people, our partners, and the wider health and care system.

You will have strong admin skills and will have the opportunity to gain skills and experience in social media, website and administration. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job As a communications and engagement assistant you will provide administration support as part of the Communications and Engagement Team. You'll support the maintenance of HEIW's website,intranetand social media platforms and support the management of HEIW'sbranded materials and event administration.

You will also maintain the HEIWstakeholdermanagement system. We strongly encourage you to download and read the full Job Description, which sets out the responsibilities of the role and the skills, experience, and behaviours we'relooking for.

When completing your application, please use the supporting information section to clearly demonstrate how you meet the criteria in the person specification, using examples from your experience where possible. We appreciate the emerging role of AI in the workplace.

However, as a senior communicator we are keen to see your own written skills demonstrated in your application

About us

Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers.

Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.

HEIW's is committed to developing an internal culture of choice.

Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others: - Respect for All in every contact we have with others, - Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving, - Together as a Team: Working with colleagues across NHS Wales and with partner organisations.

HEIW received the HPMA Award for Employee Engagement in 2019.

What you can expect: - a corporate induction and 90 day Welcome itinerary, - compassionate leadership, - a meaningful values based performance appraisal process, - the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.

Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as "One HEIW Team". Do you want to join that team?

Job description

Job

responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and knowledge Essential NVQ3 or equivalent qualification in relevant subject or equivalent level of knowledge Proficient in the use of Microsoft Office software packages Well-developed written skills Desirable Understanding of the health service in Wales, and the functions of HEIW Recent and relevant continuing professional development Knowledge of data protection

requirements

Experience Essential Experience of working to deadlines and prioritising work Experience of organising meetings and events Experience of managing administration functions Experience in supporting multiple projects or individuals and a broad range of work activities concurrently Experience of working with confidentiality issues Experience of using social media Desirable Experience in a role supporting a communications function Experience of working within the NHS / public sector Experience in using virtual meeting platforms e.g.

MS Teams, Zoom Experience in undertaking improvement in administrative systems or processes Skills and attibutes Essential An eye for detail Ability to respond to requests for information in a timely and accurate manner Ability to maintain folders and spreadsheets to ensure accurate record keeping Ability to demonstrate tact, sensitivity and diplomacy when working with others Ability to work under pressure with ability to manage own workload and prioritise to meet deadlines Ability to resolve general queries independently but know when to seek advice Ability to manage a diverse workload effectively and flexibly to accommodate changes e.g. to deadlines Ability to anticipate problems and with experience of resolving problems and sourcing solutions Ability to maintain a high level of confidentiality in handling of sensitive information Ability to work effectively as part of a team Standard keyboard skills Desirable Ability to speak Welsh or commitment to learning the language for general use Other Essential Ability to travel in a timely manner Flexibility in hours of work and able to accommodate reasonable requests to work outside normal working hours where deadlines and business requirements.

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .