Assistant Service Manager Surgery

Job summary

To provide operational support to the Directorate Management Team in meeting Directorate and Organisational objectives. The post will specifically help support the Service Managers to ensure that quality, activity and financial targets are met.

The postholder will be expected to undertake a wide range of duties to support the Service Manager in the operational management of the Directorate.

The postholder will support the Directorate Management team by working on specific projects such as modernising clinical services using modernisation tools and techniques and assisting in the development of business cases. This is a development role, allowing the postholder to improve their management skills.

Consequently, the duties undertaken by an Assistant Service Manager may be extended, if appropriate. Main duties of the job Line manage Operational Support Managers (OSM's) effectively Analyse and interpret waiting list data/information to support planning and performance processes and effective resource management within the Directorate.

Support the OSM's to effectively manage waiting lists for inpatients and outpatients to ensure Patient Charter standards, national and local targets are met. Performance manage cancelled admissions/operations within the Directorate to ensure rescheduled operations achieve Patient Charter and local standards.

Manage delegated projects in order to delivery key objectives. Investigate complaints and incidents in line with the Trust Policy as required. Communicate effectively within the Directorate, between Directorates, Trustwide and with external agencies.

Assist in delivering delegated CIP schemes and take an active role in the Directorate CIP process, as specified by the ASD. Analyse activity information in conjunction with the Service Manager with a view to improving and developing service planning and delivery.

Input into business cases/specific initiatives as considered appropriate by the Service Manager. Work closely with the Patient Access Team and IT to review clinic utilisation to ensure the maximum use of available resources.

Performance manage the production of activity information to report against specific contractual requirements and deadlines e.g. NCG Manage the Operational Support Managers

About us

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families.

Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care. Our Trust is committed to creating the best place to work.

We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Job description

Job

responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Person Specification

QUALIFICATIONS

Essential Degree level / equivalent or relevant experience in an NHS management setting Evidence of personal and professional development Further qualification or equivalent experience at post graduate level Desirable Supervisory/ management experience.

SKILLS / ABILITIES Essential Ability to facilitate process redesign to the enhancement of service delivery. Ability to work and deliver to strict deadlines Ability to multi-task effectively Excellent communication skills. Ability to work under pressure, prioritise workload and work autonomously Comprehensive range of IT skills.

Influencing/negotiating skills within a multi-disciplinary environment, both internally and externally. Excellent interpersonal skills Ability to interpret and disseminate information effectively.

Ability to understand the long term or widespread implications of decisions Desirable Presentation skills KNOWLEDGE / EXPERIENCE Essential Experience of working at a junior/supervisory management level within a healthcare environment.

Experience of working with NHS clinicians Clear, detailed understanding of Access targets, Bookings and Choice etc. Working knowledge of the full range of current NHS issues. Experience of effective delegation.

Knowledge of activity and waiting list or contract management. Understanding of the financial composition of the NHS. Experience of working with a people at all levels of an organisation Desirable Evidence of knowledge of Clinical Governance, Risk Management and Service Improvement.

Evidence of involvement with management of service change and development. PERSONAL SKILLS / ABILITIES AND ATTRIBUTES Essential Team player Willing to undertake further personal development Flexible and highly motivated.

Excellent attention to detail Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .