Apprentice Receptionist and Care Navigator

Carterknowle & Dore Medical Practice Apprentice Receptionist and Care Navigator The closing date is 10 September 2026 Apply for this job

Job summary

We are looking for somebody that is flexible and adaptable; confident in computer use and with a passion for helping and supporting patients. Full apprenticeship training programme offered - this is both internal and external and is fully funded and supported by the practice.

Our Apprentices will be supported by internal and external mentors and will develop a qualification in Business Administration Level 3/4. The post is for 36 hours per week of which 4 hours will be spent on coursework set by an external assessor.

Main duties of the job The role involves daily face to face and telephone contact with patients, working within our friendly Reception & Care Navigation team. Supporting and liaising with our Admin and healthcare team of over forty people.

You will be trained to: Offer Care Navigation to patients, obtaining information in order to ensure you arrange the most appropriate care for patients. Complete prescription requests.

You will also be involved in general office duties and administration - processing tasks from clinical staff within the practice, scanning letters, filing, and photocopying.

About us

We are a long established busy Medical Practice based in Southwest Sheffield working across two sites. We offer care to 13,700 patients. We have a large team, including a variety of skills, that all work together to provide the best possible care for our patients.

Job description

Job

responsibilities

The role involves daily face to face and telephone contact with patients, working within our friendly Reception & Care Navigation team. Supporting and liaising with our Admin and healthcare team of over forty people.

You will be trained to: Offer Care Navigation to patients, obtaining information in order to ensure you arrange the most appropriate care for patients. Complete prescription requests.

You will also be involved in general office duties and administration - processing tasks from clinical staff within the practice, scanning letters, filing, and photocopying.

Person Specification

Qualifications

Essential You must have Maths and English GCSE's at level 4 or above or Functional Skills at Level 2 in Maths or English Employer details Employer name Carterknowle & Dore Medical Practice Address 1 Carterknowle Road Sheffield S7 2DW United Kingdom Employer's website https://www.carterknowlesurgery.co.uk/ (Opens in a new tab) Employer contact details For questions about the job, contact: Lauren Griffiths lauren.griffiths3@nhs.net 01142291686 Details Date posted 10 August 2026 Pay scheme Other Salary £8 an hour Contract Apprenticeship Duration 18 months Working pattern Full-time Reference number A3269-26-0000 Job locations 1 Carterknowle Road Sheffield S7 2DW United Kingdom Dore Road Surgery 137 Dore Road Sheffield S17 3NF United Kingdom Privacy notice Carterknowle & Dore Medical Practice's privacy notice (opens in a new tab)